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Renew your Smart-ID

Did you get notification about needing to renew your account?

Congratulations! You’ve used Smart-ID for 3 years and have become a true master at it! It also means that it’s time to check all your personal data is correct. You need the latest Smart-ID app version to do it and you also need to be ready to re-authenticate your account when you start the renewal process.

Renew your Smart-ID
When do you need to renew your account?

When do you need to renew your account?

Your Smart-ID account is valid for 3 years. When the expiration date is getting close, your app will start reminding you about it.
You’ll also receive an SMS telling you about the expiration – first one 2 months before, final one 72 hours before.

If you want to check when your Smart-ID account will expire, open the app and click “User Info” on the menu. “Account active until” will tell you when you need to update it.

What do you need to renew the account?

  1. You need the newest Smart-ID app version (v18 or newer) If you’ve turned on automatic updates, you’re good to go. If you’ve disabled automatic updates, you need to update the app manually. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua enim ad minim veniam
  2. To be able to authenticate your account. Choose which authentication/registration method is easiest for you: ID-card, mobile-ID authentication, visiting a bank office, using a bank link or our newest and coolest option: biometric authentication! NB! Don’t start the account renewal until you’re ready to authenticate it, too!
  3. A few minutes of your time: updating the account will take just a few minutes. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

Android devices

  • Minimum operating system: Android 4
  • Any device with a required operating system works

iOS devices

  • Minimum operating system: iOS 11
  • Device requirements:
    • iPhone 5S or newer
    • iPod Touch (5th generation) or newer
    • iPad 2 or newer
    • iPad Mini since the first generation

Biometric identification has different system requirements!

Ooops! What to do when you forgot to renew your account?

Very simple – just register a new account (and don’t forget to authenticate it) and you can keep using Smart-ID!

This option also works if, for some reason, you are unable to renew the account for technical reasons or can’t update your app: just delete the old account and register a new one through your app menu.

Did you run into difficulties? Read our frequently asked questions or, if you need a bit more personal assistance, get in touch with our customer service.